I was recently asked to give a training to a technical staff to help them improve their skills. Their manager asked me if I could help them improve on troubleshooting skills and problem management. I thought about it for a long time, but it seems very hard to teach a group to ‘troubleshoot’. So I moved this to one-on-one training sessions and decided to change the training to soft skills with the motto: “What works for me”. I like to share some of these with you.